1. Introduction

Welcome to Pugs & Hugs! These Terms & Conditions outline the policies governing our pet sitting and dog walking services. By booking our services, you agree to these terms.

2. Service Agreement

1. A formal agreement must be completed before services commence. This includes details about your pet(s), feeding routines, medical needs, and emergency contacts , along with any other requirements for my visit such as watering plants and bringing in mail etc.
2. Bookings are only confirmed once a 30% deposit is received at the meet & greet or upon later confirmation of your booking .

3. Pet Care & Responsibilities

1. All pets must be registered with a vet and up to date on vaccinations.
2. Any medical conditions, allergies, or medications must be disclosed before service begins.
3. Clients must provide all necessary accessories, including harnesses, leads, muzzles (if required), and any special dietary needs.
4. Pugs & Hugs will follow agreed-upon feeding and exercise routines, but adjustments may be made based on the pet’s well-being.

4. Emergency Care & Veterinary Treatment

1. In the event of illness or injury, we will contact the owner and their registered vet immediately.
2. If urgent treatment is required and the owner cannot be reached, Pugs & Hugs reserves the right to seek veterinary care at the owner’s expense.
3. All vet bills are the owner’s responsibility, even if treatment is required while the pet is in our care.

5. Cancellations & Refunds

1. Cancellations must be made at least 7 working days before the service start date to receive a full refund.
2. Late cancellations (less than 7 working days) may forfeit the deposit at Pugs & Hugs’ discretion.
3. In the event of last-minute cancellations due to emergencies, rescheduling may be possible but is not guaranteed.

6. Liability & Safety

1. Pugs & Hugs will take all reasonable care to ensure the safety and well-being of pets. However, we cannot be held responsible for injuries, illnesses, or accidents that occur due to pre-existing conditions or unforeseen circumstances.
2. We do not accept aggressive animals. If a pet displays aggressive behaviour, services may be terminated immediately, and the client will be responsible for arranging alternative care.
3. Clients must ensure their home is secure if Pugs & Hugs is required to enter the property for pet care services.

7. Data Protection & Privacy

1. Personal information collected for bookings will be used solely for service-related communication and will not be shared with third parties.

8. Amendments to Terms

1. Pugs & Hugs reserves the right to update these Terms & Conditions at any time. Clients will be notified of any significant changes before their next booking.

9. Contact Information

By booking a service with Pugs & Hugs, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For any questions or concerns, please get in touch with us via our website or phone. Or check out our FAQ’s here.